If you see the OAUTH_APPROVAL_ERROR_GENERIC error when trying to connect Wiza to Salesforce, don’t worry — this is a known Salesforce behavior change and can be fixed quickly.
Below we’ll explain why this happens and exactly how to resolve it.
Why This Error Happens
Salesforce recently changed how Connected Apps work.
Here’s what’s going on behind the scenes:
When a user connects Salesforce to Wiza for the first time, Salesforce creates a Connected App for Wiza automatically.
However, Salesforce does not automatically install that Connected App.
Salesforce now restricts the use of uninstalled Connected Apps.
Because of this:
System Administrators can still connect successfully (they have permission to approve uninstalled apps).
Non-admin users will see the
OAUTH_APPROVAL_ERROR_GENERICerror when trying to connect.
So if one admin can connect but others on the team cannot — this is the reason.
How to Fix the Error
The best and safest fix is to install the Wiza Connected App in Salesforce.
This only needs to be done once by a Salesforce admin.
Step-by-Step: Install the Wiza Connected App
Log into Salesforce as a System Administrator
Go to Setup
In the Quick Find box, search for Connected Apps OAuth Usage
Find the Wiza Connected App in the list
Click Install next to it
Confirm the installation when prompted
Once installed, the app is trusted by Salesforce.
What Happens After Installation
After the Connected App is installed:
✅ Non-admin users can connect Wiza to Salesforce
✅ No special permissions are required for team members
✅ The
OAUTH_APPROVAL_ERROR_GENERICerror will stop appearing
No additional setup is needed.
Still Seeing Issues?
If you’ve installed the Connected App and the error persists:
Log out and back into Salesforce
Retry the connection from Wiza
Make sure the correct Salesforce org is being used
If you’re still stuck, reach out to support and we’ll help you get it sorted quickly.
Tip: This setup only needs to be done once per Salesforce org.
💡 Need help? Click the chat icon in the bottom right to message support.