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Why Is My Account Paused?
Why Is My Account Paused?

Account Paused? Here’s Why and How to Fix It

Justyn Dyer-Potzinger avatar
Written by Justyn Dyer-Potzinger
Updated over 2 weeks ago

If your Wiza account has been paused, it’s likely due to a missed payment—this could be for your subscription renewal or overage charges (such as additional email or phone credits). Until the payment is made, your account will remain paused, and you won’t be able to access Wiza’s features.


How to Resume Your Account

To reactivate your account, follow these steps:

  1. Look for the banner at the top of your Wiza dashboard.

  2. Click "Retry Payment" to attempt the charge again.

  3. If needed, update your payment method by adding a new card under Billing in your account settings.

retry charge

Once the payment is successful, your account will be restored immediately.


Why Did I Get Charged for Emails/Phones?

Wiza allows users to purchase emails and phone numbers on a pay-as-you-go basis beyond your plan at $0.15 per email credit and $0.35 per phone credit.

If you want more information on our overage policy, below is an article that will help.


Need a More Cost-Effective Plan?

If you have any questions about our plans or need assistance, feel free to reach out via live chat or email us at hello@wiza.com. We’re happy to help!

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