You can upgrade or downgrade most Wiza plans from your Billing settings. Enterprise plan changes are managed by Customer Success. If you have an Enterprise plan, email success@wiza.com instead of using the self-serve plan flow.
After logging into your Wiza account, navigate to the settings by clicking your profile icon with your initials located at the top right corner. From the dropdown menu, choose 'Billing,' as demonstrated in the accompanying image.
On the Billing page, find Current subscription and select Manage. If a plan change or cancellation is already scheduled, select Undo change or Resume plan and confirm before choosing another change. Enterprise plan changes are handled by Customer Success rather than the self-serve Manage option.
Your current plan will stand out and be highlighted for easy identification, while alternative options will appear alongside it. For those on monthly or yearly plans, beneath the 'Pick a plan' description, you'll find a toggle allowing you to seamlessly switch between monthly and yearly payment terms, enabling you to explore different payment options effortlessly.
What happens when I downgrade?
If your change lowers your total price at the same billing frequency, or you switch from yearly to monthly billing, it takes effect at the end of your current billing period. Nothing is charged today, and you keep your current plan, seats, and unused credits until that date.
You can see the effective date before you confirm. To remove a pending decrease, select Undo change in Billing or on the plans page, then confirm. Undo the pending change before choosing a different one.
What happens when I upgrade?
For a change that takes effect today, review the amount due, any credit for unused time on your current plan, and the credit allowance changes before you confirm. Complete any payment verification requested by your bank.
If you keep the same billing frequency, your renewal date stays the same. Switching from monthly to yearly starts a new billing period today. The confirmation screen shows your next renewal date.
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