Your credit reset schedule depends on your plan:
Free plan: Email and phone credits are a one-time allowance. They do not automatically reset.
Paid plans with recurring credits: Credits reset on your billing date, not on the first day of each calendar month. This applies to plans such as:
Monthly Email Plan
Monthly Email + Phone Plan
Eligible Custom Plans
How Do I Check The Credit Reset Date?
For a paid plan with recurring credits, follow these steps to find out when your credits reset:
Log into your Wiza account.
Click on your profile icon in the top right corner.
Select "Billing."
Scroll down to view your subscription renewal date. Just to the left, under the Edit button, you’ll see how many credits you have remaining. Directly below that, you’ll find the date when your credits will reset.
Why Billing Date Matters
For paid plans with recurring credits, credits reset based on the billing cycle, not the start of a new month. If you are on the Free plan, your one-time credits do not have a billing-date reset.
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