Connect Gong Engage once for your Wiza account, then let eligible teammates activate the shared connection for their own use.
What the integration does
Wiza syncs contacts to your primary CRM first. It can then add those CRM records to a Gong Engage Flow.
Gong Engage works with Salesforce or HubSpot as your primary integration.
An account admin connects Gong Engage once for the Wiza account.
Each teammate activates the shared connection with their own Gong Engage user.
Wiza matches teammates by email address. Their Wiza email must match an active Gong Engage user.
Gong Engage uses Flow language in Wiza.
Before you start
Connect Salesforce or HubSpot to Wiza.
Set that CRM as your Primary integration.
Confirm that each teammate has an active Gong Engage user with the same email address they use for Wiza.
If the CRM requirement is not complete, the Gong Engage integration will not work as designed.
Connect Gong Engage as an account admin
Open Integrate in Wiza.
Find Gong Engage and select Connect.
Sign in to Gong and approve the connection.
Return to Wiza. The page shows Gong Engage connected. If it shows One more step, connect Salesforce or HubSpot and set it as primary.
Only an account admin can create the shared Gong Engage connection. Wiza allows one shared Gong Engage connection per account.
Activate Gong Engage as a team member
If you are a team member, and your admin has set up Gong Engage, you can simply log in to your own Wiza account.
Open Integrate.
Find Gong Engage and select Activate.
Wiza checks your Wiza email against the active users in the connected Gong Engage account. When the emails match, Wiza activates Gong Engage for you.
If Wiza cannot find a match, ask a Gong Engage admin to invite or activate the teammate with the same email address. Then select Activate again.
If your Wiza account restricts integration management to admins, ask an account admin to enable user integration management before teammates activate the connection.
Ways to add contacts to a Gong Engage Flow
You can add contacts while you create a list, from Prospect or an existing list, or from the Wiza browser extension. In each workflow, Wiza syncs the contact to your primary CRM before it adds the CRM record to Gong Engage.
During list creation
Create a contact list in Wiza or through the browser extension.
Enable CRM sync.
Turn on Add to Gong Engage Flow after CRM sync and select a Flow.
Continue to start the list enrichment.
Wiza syncs each contact to the primary CRM first. It then adds the CRM record to the selected Gong Engage Flow.
A Flow is required when this option is enabled. If a contact is already assigned to the same Flow, Wiza skips that assignment instead of treating it as an error.
From Prospect
Find the individual contact in Prospect.
In the Flow column, select Add to Flow.
In Sync & Add to Flow, choose a Flow.
If Wiza asks, choose the enrichment type or CRM object type.
Select Start Sync.
Wiza syncs that contact to Salesforce or HubSpot first. It then adds the CRM record to your selected Gong Engage Flow. When complete, the row shows Added to Flow.
From the browser extension
Open the Wiza side panel on a supported profile.
Reveal the contact if needed, then open the CRM section.
Select Add to Flow. If the contact is already linked to your CRM, open the contact actions menu and select Add to Flow.
In Sync & Add to Flow, choose a Flow.
Select Start Sync.
You can also choose an optional Flow while you sync or reveal and sync a contact from the extension. The extension shows Added to Flow after Wiza completes the workflow.
Troubleshooting
Activate is disabled
An account admin may need to connect Gong Engage first.
The shared connection may need to be reconnected by an admin.
Your Wiza account may restrict integration management to admins.
Wiza cannot find the teammate in Gong Engage
Confirm that the teammate has an active Gong Engage user and that their Gong Engage email matches their Wiza email.
The page shows One more step
Connect Salesforce or HubSpot and set it as the primary Wiza integration.
No Flows appear
Confirm that the teammate activation is valid and that the Gong Engage user owns an available Flow. If needed, ask an account admin to reconnect Gong Engage.
A contact was not added to a Flow
Confirm that the contact synced to the primary CRM and that a Flow was selected. If the contact is already in that Flow, Wiza records the assignment as skipped.