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What happens when your scrape gets stuck or returns 0 emails?

Stephen Hakami avatar
Written by Stephen Hakami
Updated over a week ago

A bulk export returns 0 results for a few different reasons:

  1. If your export returns 0 valid emails, it's most likely because you're targeting one company.

  2. If your export returns 0 results, it's most likely because you are attempting to export the same list twice.

What if I get 0 valid emails?

Are you trying to export lead emails from a single company?

That approach usually works, but sometimes runs into a snag. Wiza first identifies the domain of the company you're trying to reach, then uses that domain to find individual emails. If the company has set up multiple domains for security, the resulting emails will sometimes be invalid.


To avoid this issue, we recommend including multiple companies within your search or list, then sort by account within your CRM or .CSV file.

What if I get 0 results?

Wiza prevents you from exporting the same lead twice. By default, Skip duplicates is enabled prior to launching an export. If you attempt to export the same list twice, the export will return 0 results.


To fix this, disable Skip duplicates

or delete the previously exported list. Click the 3 dots on the original list, then select Delete list.

If that doesn’t work, it may be because you’re on multiple Sales Navigator teams. Unfortunately, our system doesn’t work with users who have multiple team connections. You’ll need to create a separate Sales Navigator account to use Wiza. 

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