There could be several reasons why you're facing this issue. First, ensure you're fully logged into your Wiza account. Once confirmed, check the following steps outlined in this article.
In this article:
Troubleshooting LinkedIn Logout Issues - Video
The Wiza side panel uses your Wiza session. Chrome site-data settings can prevent the panel from keeping that session.
1. Sign in inside the side panel
Open LinkedIn.
Select the floating Wiza icon.
Complete the Wiza login shown in the side panel.
Use SSO when your organization requires it.
2. Confirm the same Chrome profile
Make sure Wiza and LinkedIn are open in the same Chrome profile. A session from another Chrome profile is not shared.
3. Allow site data for Wiza and LinkedIn
Open Chrome Settings.
Open Privacy and security.
Open Third-party cookies.
Add site-data exceptions for Wiza and LinkedIn.
Return to LinkedIn and refresh the page.
4. Check the extension
Open chrome://extensions. Confirm Wiza is installed and enabled.
5. Check Incognito settings
If you use Incognito, allow Wiza in Incognito and add the required site-data exceptions. Otherwise, test the flow in a regular window.
6. Remove only Wiza site data
If the problem continues, remove stored site data for Wiza only. Sign in again and refresh LinkedIn.
Do not clear all browser cookies unless Support asks you to do so.
7. Test for an extension conflict
Temporarily disable other LinkedIn extensions. Refresh LinkedIn and test Wiza again.
Contact Support
Send Support your Chrome version, Wiza extension version, and a screenshot of the login state.
💡 Need help? Click the chat icon in the bottom right to message support.